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Job Description


Within the Mobility Customer Operations Department, you will be in charge of the following missions:

- Supervise the activity of the Customer Service teams, ensuring compliance with their qualitative and quantitative objectives.

- Manage teams and support them in their skills development

Develop and follow the definition of customer response rules and practices (telephone, emails, chats, social networks, etc.)

- Work on the evolution of processes and the organization to optimize productivity and team performance.

- Develop the customer relations policy in close collaboration with sales managers, sales administration, those responsible for software deployment and training and the product & technical teams.

- Identify customer issues and expectations and identify areas for improvement in order to participate in the product development strategy

- Design and monitor performance indicators (Csat, SLA, CES, etc.)

- Ensure that communication channels are adapted by following technological developments and the use of our customers to offer them a consistent and fluid customer experience (Competitive and technological monitoring)

- Ensure regular reporting.

Profile :

- Interpersonal skills

- Organized and methodical

- Ability to manage multiple tasks/missions at the same time

- Curious about market developments

- Project management

- Empathy and understanding of the customer

- Flexibility

Qualifications :

- Mastery of customer relations

- Team management

- Advanced knowledge of Zendesk

- comfortable in English (written/oral)


Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • An excellent Equity program. This role plays a key part to the success of the organisation and therefore you will receive a piece of Adevinta every 6 months.
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!
L'argus Customer Service Manager (Nantes) - (d/f/m) | Adevinta Belgium